Ali Sadaqat, Saleem Muhammad


Every organization is striving hard on getting more work done in less time and with greater ease.  The organizations have been working continuously to improve their cycle time by minimizing the wastes within the system and maximizing their flow. It not only provides them with the improved quality at a reasonable price but also leads to the customer satisfaction by providing the right product/service at the right time. Value Stream Mapping (VSM) is a paper and pencil tool that helps one to see and understand the flow of material and information as a product or service makes its way through the value stream. The main objective of Value Stream Mapping is to understand the ways to lean the processes and systems. VSM is a lean tool that helps in establishing the current state of a process and helps in revealing opportunities for improvements in the process. The aim of this paper is to represent the current state of a re-imbursement process and it’s lean afterwards. The Employee Reimbursement Process for a telephonic company as an enterprise has been selected as the case study. The objective is to identify and eliminate waste which can be any activity that is not adding value to the system. At the end, the improved model for the re-imbursement has also been addressed.

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